Frequently Asked Questions

What's the difference between DVD replication and DVD duplication?
Duplication involves 'burning' your content onto a premanufactured DVD, they are duplicated individually so orders of any size can be fulfilled. Replication involves creating a 'glass master' from a premastered image. A 'stamper' is made from this, and used to press DVD's with injection moulding. When discussing details, we will help you decide which process of best suited to your project.

What forms of payment do you accept?
Our usual terms of business is payment with order – we don’t accept credit/debit cards, as the banks make additional charges that we would have to pass on to you. We accept cheques, postal orders, cash or bank transfers.

How long will it take for you to produce our DVDs?
This depends on the size of your order – and how much work is involved. A straight duplication order of 250 DVD-Rs will normally be turned around in 48 hours. Printed inserts can take longer, depending on our printer’s workload.
We can give you a timescale estimate for a particular job – let us know the details and we will give you an estimated timescale. If you have a particular deadline for a job, let us know and we will do our utmost to meet it.

Do you make business card DVD's?
We can produce DVDs and CDs in a variety of shapes and sizes – our 8cm range is very popular. We can also supply Business Card CDs/DVDs in varying sizes. Please let us know your requirements, and we will do our best to meet your needs.

We don’t have a DVD master – can you help?
We can author your DVD for you, but we have to charge for this. The amount depends on the duration of your DVD, and the complexity of it’s structure. The simplest (and cheapest) is a straight auto-run DVD. We can also make looped DVDs (where the DVD automatically starts playing again at the beginning – or any pre-determined point – when it reaches the end of the programme), and menu’d DVDs with chapter points and/or more than one programme. It may be easiest to discuss your needs with us, and we can come up with an effective solution for you DVD and budget.

Can you distribute the completed DVD's to an address list we provide?
Yes – we undertake a complete fulfillment service – we can also include any other material with the DVDs/CDs that you want sent top your customers. We can also include your details on the outer packaging, for any non-delivery returns.

Can you transfer from video tape to DVD?
Yes we do – we can transfer from VHS, miniDV, DVCam, DigiBeta, BetaSP, Umatic, Hi-8 and 8. If you have another format, we may still be able to help – please give us a call. We can also transfer from Cine film.

What are Unders and Overs, and do you do this?
Some of our competitors work with Unders and Overs – this is where they might send upto 5% more or less than what you’ve ordered. We don’t – we send you what you’ve ordered – we realise that if you ordered 1000 DVDs, you want 1000, not 950, nor do you want to be sent 1050, and charged for the extras!.

Are there different types/standards of DVD disc we can choose from?
For DVD duplication, our normal disc is a DVD-R. This is the most widely used format. If you want a DVD+R, please let us know when you ask for a quote. If you want an 8cm DVD, we can also provide this.
For DVD replication, we can offer DVD-5 or DVD-9. Please let us know your requirements, and we’ll provide you with a competitive quote for it

Do you region code the discs? If you don't, can you?
The region code is set during the authoring of the DVD – we cannot change the region coding of your master. If we author the DVD we set the region code to ‘0’, which means it will play in all regions.

Do I get a proof to approve before you begin DVD replication/duplication?
If you want a proof of your face print, please let us know at the time of ordering, and we will email you a pdf proof at no extra cost. If we are authoring your DVD, we can send you an approval copy prior to replication or duplication. However, there may be an extra charge of £10 for this, depending on the size of the order. Please note that providing a proof or approval copy will extend the turn-round time of the order, as we will need to hold the job until we have your approval.

Can you provide custom tray packaging for our DVD's? How much design flexibility do we have?
Yes, we can provide custom printed solutions to your packaging needs, including trays or spiders mounted on card brochures etc. We can also provide custom printed slip cases to hold the DVD or CD, or for that special job, to hold a DVD case. Or, if you already have a brochure, we can supply a variety of mounts for you to use to hold DVDs or CDs on your printed material. You can supply the artwork, or we can create it for you. Let us know your requirements, and we will do our utmost to fill them.